Refund policy
Refund policy for digital downloads
Digital Viking products are instant digital downloads. Because files can be accessed immediately after purchase, refunds are limited.
When we can help
- You cannot access the download after reasonable troubleshooting (wrong email, spam folder, broken link)
- The delivered file is defective or incomplete compared with the product page inventory
- You were charged twice for the same order
When refunds are usually not available
- Change of mind after a successful download
- Product was a poor fit after you accessed the files
- Results depend on your inputs, execution, or market conditions (we do not guarantee rankings, revenue, or automation savings)
How to request help
- Read How digital delivery works
- Contact us via the Contact page with your order number and a short description of the issue
- If a file is defective, tell us which filename failed and what error you saw
We aim to respond promptly and will replace defective files whenever possible.